The role of the Customer Service Department is to ensure that the Trust maintains the highest levels in customer satisfaction.

Terms of Reference

• Identify partnership opportunities, facilitate dialogue and design collaborative approaches to social security
• Increased effectiveness in use of the organization's resources to enhance customer satisfaction
• Improved customer loyalty leading to continued payment of social security contributions
• Research and understand customer needs and expectations
• Ensuring that the objectives of the organization are linked to customer needs and expectations
• Communicating customer needs and expectations throughout the organization
• Measuring customer statisfaction and acting on results
• Systematically measuring customer relationships
• Ensuring a balanced approach between satisfying customers and other interested parties such as the Government, the Board of Trustees, local communities and society as a whole.
• Promote corporate hsopitality to build confidence and win customers