|
Internal Audit and
Quality Assurance
The main function of
the Internal Audit Department is to serve as an independent
appraisal activity, established within the organization to examine
and evaluate the effectiveness, efficiency and economy of its
activities. The department also monitors the implementation of the
organization's risk management strategy to ensure its adequacy. The
work of the Department is defined in the NASSIT Audit Charter.
More specifically, the Department:
-
Assess risks and opportunities of the organization;
-
Design and implement internal control systems to
minimise risks;
-
Test information systems for reliability;
-
Examine
evidence of decisions, including programmes, plans, records,
documents, reports etc. to ensure compliance with the law,
regulations and internal policies and procedures;
-
Identify processes needed for the Quality Management
System and their application throughout the organization;
-
Assess sequence of processes and their
interaction to ensure effective operations and controls are
maintained and continuing suitability;
-
Assess
process performance and product conformity to operational manual
and predetermined divisional /departmental targets
-
Monitor
Customer Care/Service complains systems to ensure continuous
promptness in response
-
Monitor
Benefit Claims Process to ensure adherence to appointment dates;
-
Monitor
Registration processes to ensure proceeds performance are
achieved;
-
Coordinate
the annual auditing by external auditors; and
-
Undertake
special investigations at the request of the DG and /or
management
|
