Press Releases:

A CUSTOMER SERVICE CENTRE ESTABLISHED

Target Response Times:

·          You will be greeted within FIVE (5) minutes of your arrival at the Customer Service Centre

 

Additional Information:

Each year, NASSIT surveys members and customers to gauge the level of satisfaction with the services we provide at the Customer Service Centre. The approach used is to measure how NASSIT is performing on relevant customer service attributes and to measure how important these attributes are. The feedback, suggestions and comments assist us to identify areas for, and implement, improvements.

 NASSIT APPRECIATES YOUR PATIENCE AND UNDERSTANDING

 

The National Social Security and Insurance Trust (NASSIT) is introducing a Customer Service Centre to provide a seamless ‘’one stop shop’’ for our esteemed members and the general public regarding services provided by NASSIT or seeking general information on our services. This will be your first point of contact where we meet, greet and direct members and visitors to officers as requested.

Services we provide at the customer service centre include:

·  Customer services: general enquiries (including enquiries about social security cards, social security statements, benefit application forms, benefit claims, visitor greeting and directing, general information about the scheme)

·    Social security benefits cheques

·    Customer feedback

 Values:

The core values of the centre are to be a solution provider: being reliable, caring, prompt, and helpful with a human touch to all our members and the general public.

Location:

Ground Floor

NDB Building

Siaka Stevens Street, Freetown.

 

Hours Available:

Monday to Friday (except public holidays) from 8:30 am to 4:30 pm.

 

Contact Numbers:

Telephone:  222329/225365

Fax: 220362/290560

 

Email: customerservicecentre@nassitsl.org

 

Fees and Charges:

There is no user service charge.