Division: Public Affairs & Customer Service

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The Division focus exclusively on issues relating to publicity, marketing communications, protocol duties and hospitality. The Directorate comprised of the following departments:

Public Affairs

The Public Affairs Department conceptualise, plan, develop and implement the public information and communication strategies of the Trust as well as prepare and edit press releases and other public information materials and act as spokes person for the Trust. Focusing on these will put the Public Affairs and Customer Service Division in a better position to promote public awareness and understanding of the scheme and enhance the corporate image of the Trust

Terms of Reference

The functions of this department are:

• To promote public awareness and understanding of the Scheme

• To establish and maintain a strong and favourable corporate image for the Trust

• To manage the design, development, and execution of all Trust communications programs, including audio-visual productions, advertising, photographic services and speeches

• To manage and oversee the Trust’s corporate policies and programs, and manage internal and external programs and events

Customer Services

The role of the department is to ensure that the Trust maintains the highest levels in customer satisfaction.

Terms of Reference

• Identify partnership opportunities, facilitate dialogue and design collaborative approaches to social security

• Increased effectiveness in use of the organisation’s resources to enhance customer satisfaction

• Improved customer loyalty leading to continued payment of social security contributions

• Research and understand customer needs and expectations

• Ensuring that the objectives of the organisation are linked to customer needs and expectations

• Communicating customer needs and expectations throughout the organisation

• Measuring customer satisfaction and acting on results

• Systematically measuring customer relationships

• Ensuring a balanced approach between satisfying customers and other interested parties such as the Government, the Board of Trustees, local communities and society as a whole

• Promote corporate hospitality to build confidence and win customers.

How we do Business

News and Media

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